Content Management OVERVIEW

Enterprise Content Management Systems.

An initiative of:
Hartman Communicatie BV

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		Explanation
		This independent and detailed overview of various enterprise content management systems enables visitors to compare solutions easily. Terminology Because the overview has a very broad target audience, the term enterprise content management is used, according to the definition of AIIM (www.aiim.org): the technologies, tools, and methods used to capture, manage, store, preserve and deliver content across an enterprise. This definition covers a.o. web content management, document management, records management, workflow management, editing and e-mail management. The role and function of the overview The overview is not a replacement for the defining of functionality issues before the selection of a tool. The definition of what a specific organisation needs, what the priorities are and what the system will be used for remains an important task which can not be replaced by the use of this overview. The management of digitalised information is mainly an organisational change project that cannot succesfully be accomplished with the use of this overview alone. Nevertheless this overview can be helpful in defining a short list of systems according to their features. Common sense when using the information from the overview will remain a responsibility of the user of this information. The construction of the overview and other developments The overview is constructed of a number of detailed features. The detailed features are devided in specific features such as document- and record management and in common features such as technology and support. Suppliers fill in the data. Before these data are published they are checked by an editor of Hartman Communicatie BV. If there are any things that aren´t clear the supplier will be asked to explain them. Then the product details are published in the overview. Suppliers can change and supply their data any time. This ensures the overview to be up to date. Elements of ECMS collaboration – to be able to work on the same content within a secure 'digital workspace' web content management – creation, management and publication of content, mostly for webbased environments such as websites and intranets digital asset management – management and reuse of multimedia such as streaming video digital rights management – possibility to distribute payed content safely and to prevent illegal distribution document management – management and storage of digital (possibly digitalised) documents editing – to create and modify content e-mail management – management and storage of e-mails (with attachments) information retrieval – automatised search for content portal integration – the offering of (structured) information out of databases and backoffice systems records management – the durable storage of digital information workflow management (business process management) – routing of information items within an organisation Scoring The scoring is automatically generated based on the below criteria. Please remind that the amount of stars doesn't represent the quality of the product but the number of - in our opinion - essential functionalities. Editing 1 editing type: in line editing 2 editing type: context sensitive 3 wysiwyg 4 editor support: Office (MS/WP/OO) 5 features: all 6 formats: XHTML, XML 7 form editor 8 spell checker 9 lay-out: CSS, XSLT 10 validation: XML, XSD, DTD, CSS Content management 1 automatic metadata 2 content vs. presentation 3 context sensitive navigation 4 flexible templates 5 localisation 6 staging server 7 template development, gallery, layout 8 track content changes 9 granularity: no limitations 10 template output: XHTML, XML Document management 1 check-in/check-out 2 virtual maps 3 dossiers 4 printing 5 viewer 6 modifying 7 document security 8 automatic metadata 9 collaboration 10 classification Email Management 1 archiving attachments 2 reading email 3 storing email 4 retrieving email 5 print email 6 send email 7 send to subscribers Information Retrieval 1 full text search 2 refine search result 3 searching metadata 4 marking of search keys 5 indexing 6 spidering 7 fuzzy search 8 sorting search results 9 storing search results 10 relational taxonomy Records Management 1 permanent archive 2 destroying archive 3 authenticity 4 protocol of clearence 5 registration archive terms 6 registration destroy terms 7 batch destroying 8 phases: static Workflow Management 1 configurable workflow 2 roles configuration 3 document security 4 authorisation 5 version control 6 roll-back 7 to-do (dashboard) 8 audit trail 9 extensible triggers 10 network directory

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